Cisco Folk 2008-8-2 2002-3-7 How important are loyal customers? According to a survey conducted by the research firm Web Side Story Inc., visitors who return to a site are eight times more likely to make an online purchase. To keep visitors returning to your site be sure to avoid these common customer service pitfalls. 118588 text/html 1.0 EN EZ Website Builders index,follow customer loyalty online Pitfalls to Building Customer Loyalty Online text EZ-NetTools EZ-NetTools specializes in providing professional custom web site design and ecommerce services that you can easily maintain.